Refund & Return Policy
Peptides Biosystems
At Peptides Biosystems, customer satisfaction and product quality are our highest priorities. We are committed to delivering premium-quality products manufactured under strict quality standards. Please review our Refund & Return Policy carefully before making a purchase.
Return Eligibility
Due to the nature of our products, returns are accepted only under the following circumstances:
- The product received is damaged during shipping.
- The incorrect product was delivered.
- The product is defective upon arrival.
- The shipment contains missing items.
To be eligible for a return, customers must notify us within 7 days of delivery and provide supporting evidence, including photographs of the product, packaging, and shipping label.
Non-Returnable Items
For safety, quality assurance, and regulatory reasons, the following items cannot be returned:
- Opened or used products.
- Products with damaged seals or packaging after delivery.
- Products improperly stored after receipt.
- Clearance, promotional, or discounted items.
- Products purchased through unauthorized resellers.
Refund Policy
Once a claim has been reviewed and approved, refunds may be issued under the following conditions:
- Product was damaged during transit.
- Incorrect product was shipped.
- Product quality issues verified by our quality assurance team.
Approved refunds will be processed to the original payment method within 7–14 business days after approval.
Shipping fees, handling charges, and customs duties (if applicable) are generally non-refundable unless the error was caused by Peptides Biosystems.
Replacement Policy
Where appropriate, Peptides Biosystems may offer a replacement product instead of a refund. Replacement requests are subject to product availability and claim verification.
Information Sharing and Disclosure
Peptides Biosystems does not sell, rent, or trade personal information to third parties.
We may share information with:
- Service providers supporting website operations.
- Payment processors and logistics partners.
- Technology and analytics providers.
- Legal authorities when required by law.
Information may also be transferred during a merger, acquisition, corporate restructuring, or sale of company assets.
All third-party service providers are required to maintain appropriate confidentiality and security standards.
Order Cancellation
Orders may be canceled before processing or shipment. Once an order has been processed or dispatched, cancellation requests may no longer be accepted.
To request an order cancellation, please contact our customer support team as soon as possible.
Shipping Damage Claims
If your order arrives damaged:
- Retain all original packaging materials.
- Take clear photographs of the package and product.
- Contact our support team within 48 hours of delivery.
- Provide your order number and supporting documentation.
Failure to report shipping damage within the required timeframe may affect claim eligibility.
Lost or Delayed Shipments
While we strive to ensure timely delivery, Peptides Biosystems is not responsible for delays caused by carriers, customs authorities, weather conditions, or circumstances beyond our control.
In cases of lost shipments confirmed by the carrier, we will work with the customer to determine an appropriate resolution.
Policy Updates
Peptides Biosystems reserves the right to modify this Refund & Return Policy at any time without prior notice. Updated policies will be posted on this page and become effective immediately upon publication.
Contact Us
For refund, return, replacement, or cancellation requests, please contact:
Peptides Biosystems
Email: support@peptidebiosystems.com
Website: www.peptidebiosystems.com
We are committed to protecting your privacy and maintaining the security of your information.
